Grace Swella Platil
IT Support Specialist
IT Support Specialist – A professional who installs and updates software, organizes digital files, creates simple databases, and converts files to different formats to ensure smooth computer operations.
IT Support Specialist
IT Support Specialist – A professional who installs and updates software, organizes digital files, creates simple databases, and converts files to different formats to ensure smooth computer operations.
Passionate about helping individuals and organizations overcome technical challenges, I specialize in software installation, file organization, simple database setup, and digital file conversion. I take pride in creating efficient digital environments that support smooth day-to-day operations.
Experienced in managing software, basic databases, and digital file systems across multiple platforms
Quick to identify and resolve technical issues with a calm and solutions-focused approach
Committed to maintaining structured, user-friendly digital systems for enhanced productivity
During my time as an IT Support Specialist, I was responsible for installing and updating various software applications to ensure all systems ran smoothly and securely. I regularly organized files and folders across multiple departments, making data more accessible and easier to manage. Part of my role also involved creating simple databases to help track records and streamline processes, as well as converting digital files into different formats to meet specific project or reporting requirements.
Through these tasks, I developed strong technical skills and contributed to improving the overall efficiency of the organization’s digital operations.
Ensure devices run smoothly with proper installation and timely updates of essential software and operating systems.
Create and manage structured file systems for improved data accessibility, productivity, and digital cleanliness.
Set up and maintain basic databases using tools like Microsoft Access or Excel to support data tracking and small-scale systems.
Convert documents, images, and multimedia files into various formats based on user needs, project requirements, or compatibility.
Identify and resolve common hardware and software issues to reduce downtime and keep systems operational.
Provide clear, friendly support to users with step-by-step assistance and training on digital tools and best practices.
platilgrace7@gmail.com
+63 970 345 3275
Tangbo Santa Monica Surigao Del Norte